You just received an SMS notification. Your salary has been credited. But before you head to the ATM or make a card transaction, you are wondering how much money currently lies in your Rpay card?
You should really want to know because having the exact amount in your account makes all your spending decisions a little easier. And yet, checking the Rpay Balance Enquiry UAE card balance is a guessing game for thousands of UAE workers.
Fortunately for you, it is free, takes less than 2 minutes, and there are five easy ways to do it — whether you own a smartphone, a basic phone or just an ATM nearby.
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What Is Rpay Balance Enquiry UAE and Who Uses It in the UAE?
Let us take a brief look at what Rpay Balance Enquiry UAE is and who uses it before we move to the actual methods of checking your balance.
Rpay Balance Enquiry UAE Card by Al Rostamani Exchange (ARIE) is a pre-paid salary card which operates within the Wage Protection System of the UAE.
This means that the card is used by the employer to transfer the employee’s salary each month in full and on time.
Your employer transfers your salary on your Rpay Balance Enquiry UAE card instead of transferring it to your bank account. You can then withdraw money from ATMs, make card payments in shops or online or send money to other countries.
Who uses the Rpay Balance Enquiry UAE card in the UAE? Basically, if you work in the UAE as an expatriate whose salary is lower than 5,000 AED and who does not have a bank account, you will receive a Rpay Balance Enquiry UAE card.
The main advantages of Rpay over a bank account are listed below:
- No monthly fee – you do not pay any fees for keeping your salary on the card
- No minimum balance requirement – you can withdraw the whole amount of your salary whenever you want
- Visa/MasterCard logo – this means that the card is accepted wherever it is accepted internationally
- AED 25,000 accidental insurance is included in the package for free
- Free withdrawal of salary at the ARIE branch
- Reduced remittance rates when you send money to your family using the ARIE app
5 Verified Methods to Check Your Rpay Balance in UAE (Free and Instant)
Here are the five methods that you can use to check the Rpay Balance Enquiry UAE card balance in the UAE, starting from the fastest and most reliable one.
Method 1 — ARIE Mobile App (Fastest and Most Reliable Method)
If you own a smartphone, then you should use this method every time. The mobile app of the Al Rostamani International Exchange is absolutely free, works 24/7 and shows your current balance instantly.
How to do it:
- Download the app from the Google Play Store or the Apple App Store on your phone
- Open it, log in to your account if you are an old user or create a new one if it is your first time using the app
- While creating an account, enter your Rpay Balance Enquiry UAE card number and verify your identity through the Emirates ID or other personal documents
- Once you are logged in, open the dashboard and tap on Rpay Balance Enquiry UAE
- Your current balance will show up on the screen
Pro tip: after you check your balance, tap the button with the three dots in the top-right corner and tap “Statement”. Here you can download a mini bank statement showing your recent transactions, salary credits and spending history. It is extremely helpful when you try to budget or solve disputes with your employer.
Cost: Free Availability: 24/7
Method 2 — Magnati Prepaid Portal (No App or Registration Required)
Do not want to use an app? No problem. The prepaid cards inquiry site of Magnati allows you to check your Rpay Balance Enquiry UAE instantly using any web browser without an account or login.
Magnati is the payment network partner for Rpay Balance Enquiry UAE card, FAB Ratibi and other salary cards of the UAE. This portal is completely legit and you can use it within less than a minute.
Here is how to check your balance with Magnati:
- Open any browser on your computer, laptop, tablet or smartphone
- Type in the address bar ppc.magnati.com/ppc-inquiry (please, do not search this web address as this might lead you to phishing sites)
- Enter your RPay Balance Enquiry UAE card number in the form provided
- Tap on “Go”
- The page with your balance will show up immediately
You do not need a login or password to use this site. All you need is your card number and a browser.
This method is especially helpful if you use a shared computer or a basic smartphone without much space to install applications.
Cost: Free Availability: 24/7
Method 3 — ATM Balance Check
This method is familiar to many workers as it is widely used for ATM withdrawals. You can check your balance at any ATM that has a Visa or MasterCard logo in the UAE – virtually any ATM in the UAE.
Here is how to do it:
- Find an ATM that has Visa/MasterCard logos
- Insert your Rpay card
- Enter your 4-digit PIN when asked to
- Go to the menu and select “Balance Check“
- You can choose “On Screen” to see your balance or “Print Receipt” if you would like to get your balance as a paper receipt
- If there is a “Mini Statement” option – select it for checking your recent transactions
Important: if you use an ATM that is not affiliated with the Al Rostamani Exchange, you will be charged for a balance check. You can check your balance for free in ARIE ATMs or with the mobile app or the Magnati portal.
Cost: Free in ARIE ATMs; a small fee may apply in non-network ATMs. Availability: At any moment when the ATM is operating
Method 4 — SMS Alerts
What many Rpay Balance Enquiry UAE users do not know – you are registered in the SMS alerts program by default. Since the moment when your card becomes activated, you receive an SMS from Al Rostamani Exchange every time a transaction occurs on your Rpay Balance Enquiry UAE salary card.
However, sometimes you need to check your balance in between transactions. For this purpose, you can send an SMS to check your current balance:
- Open the messaging application on your registered UAE phone number
- Type “BALANCE” in the message field
- Send it to the official SMS number of the Rpay Balance Enquiry UAE card provided in your card kit or on the ARIE website
- You will receive the reply message immediately, showing your current balance and basic information about your account
Remember: it will only work from the phone number you registered with the Rpay Balance Enquiry UAE card. So, if you changed your phone or your phone number, you will need to update your information at ARIE branch first.
Cost: Free (SMS standard fee from your provider may apply) Availability: At any time
Method 5 — Customer Care and Branch Visit
Sometimes, you need a human operator to explain everything to you or solve any issues you might face. The customer care centre of ARIE is always ready to assist you.
By phone:
- Call the official helpline: 600 54 6000
- Select the option for salary card enquiries when asked to
- Tell your Rpay Balance Enquiry UAE card number and Emirates ID number for verification purposes
- The operator will give you the current balance immediately
By branch visit:
- Find your nearest branch of the Al Rostamani International Exchange (there are branches across Dubai, Sharjah, Ajman and other emirates)
- Take your Rpay card and your Emirates ID
- Go to the service desk and ask to check the balance of your card
- If you need to dispute a transaction, report any problem or if you prefer to talk to a real person in person – the branch visit is what you need
Branch visits are also great if you need to change your PIN code, replace a lost or broken card or update your registered phone number.
Important: ARIE will never ask for your full PIN code or OTP code from your phone or SMS. If you receive any calls or SMS from “Al Rostamani support” asking for this information, end the call immediately and inform them about the incident.
Cost: Free Availability: At the opening time of the branch and on the telephone line
How to Keep Your Rpay Salary Card Safe While Checking Your Balance
It is important not only to know how to check the balance but also how to protect it as there are many cases of fraud and scams related to Rpay Balance Enquiry UAE and other UAE workers’ salary cards.
These are the security measures that you need to take every time you use your Rpay card:
Do not share sensitive card information. Your card number, CVV (three digits printed on the back of the card), PIN code and OTP code belong only to you. No ARIE representative will ever ask for these codes from you over the phone, SMS or on WhatsApp.
Only use the official URL of the Magnati portal. If you need to check your balance using the web portal, please, enter the URL in the address bar manually. Never click on the links from emails or SMS claiming that they will show you your balance as this is a typical scam that aims at stealing your card information.
Log out after each session. If you are checking your balance from a shared device (workphone, friend’s laptop or tablet or PC that is available in a public place) you should logout from the ARIE app or close the browser window.
Change your PIN code periodically. The ARIE allows you to change your PIN at an ATM or branch. It is recommended to change your PIN code once every several months and not to use obvious numbers (e.g., your birthday or “1234”).
Report any suspicious transactions immediately. If you notice some unusual transaction or your balance is lower than usual without any reason, call the official helpline (600 54 6000) immediately. This way you increase the chances that ARIE will take appropriate actions to protect your funds.
Your money is insured by UAE banking regulations and ARIE security policy. However, the best security measure is your own vigilance.
My Rpay Balance Is Not Showing. What Are Common Issues and Their Solutions?
Sometimes there are some issues that prevent you from using one of the above-mentioned methods of checking your Rpay Balance Enquiry UAE
Let us list common issues and their solutions:
Your salary is not appearing
The most common concern among workers is that they see less money on their balance than they expect. The most common reason behind this issue is the delay of your employer in submitting the WPS payroll file to ARIE.
The first thing that you should do is contact your HR or payroll department and ask them if the file has been uploaded. If they confirm that the file has been uploaded, then you should go to the nearest ARIE branch with your Emirates ID for investigation.
You cannot log in to the ARIE app
First, check that your internet connection is stable. Secondly, you should make sure that the phone number receiving your OTP is registered in your Rpay account. If you changed your SIM card or phone number recently, your OTP won’t reach you. In this case, you should go to the nearest ARIE branch with your Emirates ID.
The ATM shows “0” or error
Try another ATM first – maybe the problem is in the machine itself and not in your card. In case of continuing problem with multiple ATMs, your card might be blocked or expired. You can call customer care or go to the nearest branch for further instructions.
You stopped getting SMS notifications
The most common reason is that you changed your mobile number. Also, the problem might occur if your SMS services are discontinued. In this case, you should visit the nearest branch with your Emirates ID.
Your card is declined in a shop
First, check if you have enough balance on the card for this particular purchase. If the balance is enough and the card is declined anyway, then you should check if the card is active and has not expired. You can call customer care or go to the nearest branch for further assistance.
In the vast majority of situations, the customer care team at 600 54 6000 or a visit to the nearest branch will help you to solve your problem.
More About Rpay Salary Card: Features and Benefits Apart from Balance Check
Your Rpay Balance Enquiry UAE card has many useful features apart from checking your balance. Once you discover all of these features, you will see how powerful a tool this is, especially if you are an expatriate worker.
Transfer money home through the ARIE app. One of the most valuable features of the app is the ability to transfer money internationally at reduced remittance rates. If you are sending money home to India, Pakistan, the Philippines, Sri Lanka or other countries, then you save money with the app.
Buy things online and pay bills. Since your Rpay Balance Enquiry UAE card has Visa or MasterCard logos, you can use this card at any websites that accept Visa/MasterCard, including e-commerce stores, utility bill payment sites, mobile recharge sites or subscription services.
Withdraw your full salary. In contrast with some bank accounts that require you to keep certain minimum amount of money on your account, your Rpay Balance Enquiry UAE card has no such requirements. You can withdraw your whole salary whenever you want.
Access AED 25,000 accidental insurance. This feature often goes unnoticed but it is true: every active Rpay Balance Enquiry UAE card holder has AED 25,000 in accidental death and disability insurance for free. Please, make sure that your nominated beneficiary details are updated with the ARIE.
Track your spending history. Using the ARIE app or the mini-statement feature, you can see weeks of transaction history. It will help you to track your spending (groceries, transportation, remittance, etc.) and adjust it if needed.
Frequently Asked Questions
How do I check the Rpay Balance Enquiry UAE?
The fastest way to check your Rpay Balance Enquiry UAE is the Al Rostamani International Exchange mobile app – log in, go to the dashboard and tap on “Balance Enquiry” there, and your balance will show up immediately. You can also use the Magnati portal at ppc.magnati.com/ppc-inquiry (no login required), ATM balance check, SMS balance alerts or customer care.
Is Rpay balance check free?
Yes, it is completely free. Checking your balance with the ARIE mobile app, the Magnati portal or SMS alerts will cost you nothing. ATM balance check at non-ARIE machines will cost a small fee but you can use the app or portal for a free check.
What is the Rpay customer care number in the UAE?
The official Al Rostamani International Exchange helpline is 600 54 6000. You can also visit any ARIE branch in person with your Emirates ID and Rpay card for balance check, PIN change or card replacement.
Can I check my Rpay balance without downloading the app?
Of course, you can do that. Just go to the ppc.magnati.com/ppc–inquiry and enter your card number – no login and registration required. You can also use an ATM, call customer care or just rely on the SMS alert you get after each transaction.
What is the minimum balance on the Rpay salary card?
There is no minimum balance required on your Rpay Balance Enquiry UAE salary card. You can withdraw your whole salary at once without any penalties or restrictions. This is one of the main benefits of a Rpay card over bank accounts.
Conclusion
Checking your money balance in the UAE is much easier when you know the exact amount of money you have on your card. Fortunately, you have five ways to check your Rpay Balance Enquiry UAE in the UAE, and they are all easy and free.
For the fastest and most convenient solution, you should use the mobile app of ARIE and check your balance immediately from the dashboard. If you prefer not to use apps, the Magnati portal offers you an instant balance check just with your card number and any web browser. And if you are unsure about any transaction or salary credit – do not wait but call 600 54 6000 or come to the nearest ARIE branch.
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